Refund Policy

Refund Eligibility

Refunds may be available under the following circumstances:

• Service not delivered as described
• Technical issues preventing service access
• Duplicate or accidental charges
• Billing errors
• Within the refund period specified for your service type

Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully consumed or used
• Digital products that have been downloaded or accessed
• Services purchased more than the specified refund period ago
• Third-party service fees or charges
• Processing fees

Monthly Subscriptions

For monthly subscription services, you may request a refund within 7 days of the initial purchase or renewal. Refunds will be prorated based on the unused portion of the subscription period. After the 7-day period, no refunds will be provided, but you may cancel your subscription to prevent future charges.

Annual Subscriptions

For annual subscription services, you may request a refund within 30 days of purchase. Refunds will be prorated based on the unused portion of the subscription period. After 30 days, refunds are not available, but you may cancel to prevent renewal.

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the service until the end of the paid period, and no refund will be provided for the remaining period unless you are within the refund window.

Premium Features

For one-time payments for premium features or services, refunds may be available within 14 days of purchase if the service has not been fully utilized. Once a service has been completed or fully consumed, no refund will be provided.

AI Services

For AI-powered services such as IntelliScreen AI interview screening, refunds may be available if the service fails to function as described or if technical issues prevent service delivery. Refund requests must be made within 7 days of service completion or attempted use.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@nxtbeings.com or through your account dashboard
2. Provide your order number or transaction ID
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

Review Process

We will review your refund request within 5-7 business days. We may contact you for additional information if needed. Once approved, refunds will be processed to the original payment method within 10-14 business days.

Refund Processing Time

Refunds are typically processed within 10-14 business days after approval. The time it takes for the refund to appear in your account depends on your payment provider and may take additional time.

Technical Issues

If you experience technical issues that prevent you from using our services, please contact our support team immediately. We will work to resolve the issue. If we are unable to resolve the issue within a reasonable time, a full or partial refund may be provided at our discretion.

Billing Errors

If you believe you have been charged incorrectly, please contact us immediately. We will investigate the issue and provide a full refund if an error is confirmed.

Service Discontinuation

If we discontinue a service that you have paid for, we will provide a prorated refund for the unused portion of your subscription or payment.

Force Majeure

In cases of force majeure events (natural disasters, pandemics, etc.) that prevent service delivery, we will work with affected users on a case-by-case basis to provide appropriate refunds or credits.

Chargeback Fees

If a chargeback is filed and later determined to be invalid, you may be responsible for any associated fees. We reserve the right to recover these costs.

Processing Fees

Processing fees charged by payment providers are generally non-refundable. However, if a refund is issued due to our error, we will cover all associated fees.

Third-Party Services

Refunds for third-party services integrated into our platform are subject to the third-party provider's refund policy. We will assist you in contacting the third-party provider when possible.

Promotional Offers

Special promotional offers, discounts, or free trials may have different refund terms. These terms will be clearly stated at the time of purchase.